Welcome to KFS Service

A straightforward approach to commercial catering equipment repair and maintenance.


By giving 100% customer satisfaction, our customers will encourage positive feed back to their customers and suppliers maintaining the success of our future. At KFS we believe we have the experience and technical knowledge required to truly offer the best possible service available to our commercial catering customers.


All too often we find that others boast of good service when in reality their operation is significantly funded from the revenue generated by equipment sales. As a result their focus is divided between the repair element and the possibility of new sales.


At KFS we take a different approach in that we do not concentrate on the supply of new or used equipment. We rely on our reputation for good service, promptness and competitive rates to maintain our business model. This does not detract our focus when requested for the possible need for new equipment sales. Our aim in this instance is to give our customers all the relevant brand product and supplier information available in order for them to make an informed and unbiased decision based on their own situation and budget.

Services

Because of our background and our customer focus, the following services have grown and/or been requested and adopted. If you don't see the individual service required please don't hesitate to contact us. If we are unable to help, we are more than happy to advise or recommend others who can.



Reactive service and repair to gas and electric commercial
catering equipment and plumbing.


All engineers are electrically competent and are "Gas Safe" accredited. www.gassaferegister.co.uk. Our work is guaranteed together with individual manufacturer's parts guarantees. We aim to attend to our customers reactive needs by appointment within 24-48hrs. Calls are attended between the hours of 8am to 5pm Monday to Friday. Earlier, later and weekend calls are available by prior negotiation.



Maintenance contracts & agreements.


For customers who take the reliability and safety aspects of their equipment seriously. It's been proven that Planned Preventative Maintenance or PPM visits do reduce the need for reactive visits. Engineers will identify any parts deemed to be in need of replacement and will calibrate where necessary. They will gas test and issue the appropriate paperwork to support your duty of care. Customers taking the KFS PPM options receive reduced reactive rates, discounted spare parts and in some cases quicker response times.

KFS ARE QUICK TO RESPOND
WITH EXPERT KNOWLEDGE

- Bean Chapman, Owner - Chobham Adventure Farm -

Our work

In this ever-changing world we find that rules and regulations change on what seems a daily basis and its our intention to keep as informed and up to date as possible. By being accredited to industry organisations we are fully aware of our duties and responsibilities to our customers, ourselves and the environment. As a member of Gas Safe we receive regular updates to good practice as well as changes to the regulations we work within. It also gives us a window into new technologies and efficiencies. Likewise, when working on construction sites we make sure we are equipped with the correct Personal Protective Equipment (PPE) and are CITB accredited to the CSCS schemes.



Communication is key


Having made sure we have the correct information, training and equipment we are confident you are in safe hands. This is only a small part of our business. We have not forgotten that we also provide a service to our customers and experience tells us that communication is the key. Say what you do, do what you say. So many times you hear of trades people letting customers down by turning up late, at inconvenient times and sometimes just not attending. Things happen to all of us to get in the way of appointments, but we feel that there is no excuse not to communicate this. We make every effort to attend when we say we will but guarantee that faced with this situation we contact customers to explain, attending later or rescheduling.



It's fixed Chef!


Spare parts and first-time fix is also where we think we add to our service offering. Certainly, there are some universal parts that we can hold and do for gas equipment. It gets a bit trickier when dealing with electrical parts but once again we keep fast moving parts on the vans where the value is not excessive. We also build up customer specific parts as we get to know your equipment. Faced with a regular spare part that your equipment seems to require we would encourage you to hold parts on site or we add it in to our van stock. This underpins our commitment to first time fix rates and in turn makes us more efficient. In a busy commercial kitchen, everyone is planning, doing and preparing for service. Its so much easier to say its fixed than to start dialogue as to what part is required when will it arrive and so on.



A straightforward approach


By this we mean:


• We're here as expected

• We're trained for the job

• We have the correct equipment

• We understand your business and the importance of working equipment

• We have the parts to repair.


In a nutshell, our “It's fixed Chef” ethos is about fixing first where possible and always at competitive rates.



Check out just some of our most recent jobs below...

Owlerton Stadium

Cuisine europe

Chobham Adventure Farm

Küppersbusch

Tozi Restaurant
Crown Plaza Hotel

Emirates
Dubai

Suntec City Events
Singapore

Bedford School

The National Memorial Arboretum

Like what we do?Contact us

WHAT OUR CLIENTS SAY

KFS are very fortunate to have close relationships with all of our clients. We feel a solid relationship that is built on trust brings out the best of both parties. We are proud as punch about what we do, and our clients are too...


Here are some kind words from a few of our great clients:

We’d love to hear from you…

Want to say hello? Want to know more about us? Give us a call or drop us an email and we will get back to you as soon as we can.